I don’t know a single professional who hasn’t been confronted by heightened emotions at work, or tried to suppress heightened emotions in the midst of work. This is because we’ve been told for decades that emotions don’t belong in the workplace, and they are bad for decision-making, but this broad advice couldn’t be further from the truth, especially as we march forward into an AI-supported “relationship economy.” Knowing how to gather emotional data and work with it is an extremely valuable competency - especially if you aspire to lead yourself, your clients, and colleagues toward more creative and innovative solutions.

A client’s willingness to re-group and start over is all that really matters to me, and it’s all that should really matter to YOU because it's a integral part of the adult learning process…and it’s usually tethered to a whole bunch of other valuable information like…