As we step forward into the “relationship economy” - an new era of work supported by adaptive AI technologies - it's increasingly clear that human skills like interpersonal communication, customer engagement, and collaborative leadership will be needed to help us all stay engaged and collaborating on increasingly complex challenges.

Have you heard the old adage, “Culture eats strategy for breakfast”? It sounds cheesy, but it’s actually a valuable reminder that in a battle between established norms and new ways of working, the norms usually have the upper hand. Similarly, in a battle between relationships and rules, relationships usually have the upper hand!

A client’s willingness to re-group and start over is all that really matters to me, and it’s all that should really matter to YOU because it's a integral part of the adult learning process…and it’s usually tethered to a whole bunch of other valuable information like…

There’s a performative security we’ve gained from setting S.M.A.R.T goals year after year, and for those of us who’ve bounced around the corporate world, drafting those specific, measurable, achievable, relevant, and time-bound goals has become an increasingly meaningless ritual.